ORDER TIMELINE
Move the Mountains digital downloads are available for immediate download in your email and for forever in “my account”. We ship all physical products within 1-2 weeks. Oftentimes, physical orders process faster than that but we can’t guarantee a faster processing time.
CUSTOMIZED ORDERS
Check a listing carefully to understand if a product is ready to ship or if the product is going to be customized with a name, note, or art.
The customized orders take 1-2 weeks as well but only from the point we have the complete information (exact spelling of a name, date format, note details, etc).
CUSTOMIZED DISCLAIMER
The custom product you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handlettered to order.
Care for your new journaling Bible by:
* Using only approved pens and art supplies in your journaling Bible (click here to see the approved list)
* Keeping water away from the cover and pages (use water in paints sparingly and always use a sheet of paper or plastic behind the page you’re illustrating)
* Keeping your new Bible and pages out of direct sunlight
Care for your new art kit by:
* Keeping all lids and caps on pens, pencils, paints, and brushes
* Keeping art supplies out of direct sunlight
JOURNALING BIBLE TERMS
Please refer to our journaling Bible terms to prevent errors in ordering.
CUSTOM ORDERS
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
Our company ships nationally through the following carrier:
* USPS
INTERNATIONAL SHIPPING
If you would like to order something from outside the United States, please visit our Etsy shop, we ship some items internationally from there. Please understand that Bibles are heavy and they cost a lot to ship outside the country.
COST CALCULATIONS
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping NATIONALLY on all orders over $100
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and custom goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Bibles that have been journaled in
* Art supplies that have been used
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us so we may establish if it is eligible or not. Please email us at purchases@move-the-mountains.com.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at purchases@move-the-mountains.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at purchases@move-the-mountains.com and send your item to: 11619 SW Teal Blvd Apt E, Beaverton Oregon, 97007.
SHIPPING
To return your product, you should mail your product to: 8560 SW Ash Meadows Road, #218 Wilsonville, Oregon.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.